Copywriting

My Background as a Senior Copywriter

Solving all your problems with words

My career in marketing and advertising began with copywriting, and it’s a skill I’ve continuously sharpened. Whether you want to call it being a communications specialist, a content writer, a content designer, or anything else, I’ve honed my craft writing copy that puts items in carts, thoughts in heads, and sometimes, change in motion.

Process

How do I make it happen?

01

Brand Voice

I always start with brand voice and tone guidelines to be a guiding light to judge work against. If they aren’t available, I create them. It starts with core assumptions based on personas I and my clients develop, and is synthesized with all the content being put out by the brand. By focusing on a few core voice adjectives that are always true, and some tone adjectives that are true in the right contexts, I can help set all future writing projects up for success.

02

Research

As a copywriter, I often have to learn a lot about new topics very quickly. I have an in-depth questionnaire I ask clients to fill out, to better understand their business, market, and customer. I also dive into trending articles, videos, and discussion threads relevant to the subjects to make sure I speak from a place of knowledge, and submit requests for sources to find subject matter experts (SMEs) when needed.

03

Ideation

Inspiration can come from anywhere, but most often it begins with a story relevant to the audience of the work. Whether it’s a campaign or a website, I like to dig into customer reviews, sales recordings, and the human experiences that brush up with the product or service in question. From there, a unified angle and the right words usually fall into place.

04

Editing

From deeply personal campaigns to mundane blog posts, I am no stranger to the professional need to edit, even outside of what suits my personal taste. I always advocate for the end reader and audience, however, and will tactfully go to bat for work that would be made less effective by edits, when needed.

05

“Owning” the Copy

When I work on a brand, I tend to immerse myself into all its written work that’s relevant to my projects. For example, If I notice that a feature is referred to in a completely different way in a different medium, I’ll double check it with the product owner to see which version wins out. And if I see a news item that affects delivered work, I’ll check if we need an update. I take responsibility for the words of my clients.

06

Check out how I put this skill into practice.

Related
work

An infographic showing the relationship of customers with prudential over their customer lifecycle

Prudential Content Strategy

Bringing an old financial giant’s website into the self-serve FinTech era.

See case